Get off the ground and go with VoIP – Phoenix IT Services

Phoenix area IT Services need to include VoIP. What’s VoIP? That’s one of those technical communications that simply means telephone service using the web – “voice over Internet protocol,” actually. Using your existing Internet bandwidth and VoIP telephone equipment your business can start realizing the immediate advantages of a communications technology that is literally taking over the business world.

Enhanced telephone features…

Try accessing your current landline telephone equipment for records of customer contacts, duration of calls, which customers were served quickly by which service call receivers. That information might be available in a “drill-down,” linear record of monthly telephone cost invoices, but try using it for anything worthwhile. You can do that with VoIP service.

VoIP telephone over the web keeps customer contact data in the way that only database automation can. Moreover, you can combine, correlate or even use specialized enterprise software to bring in customer information at the time the call is received. That means your service desk people can access information on who is calling and what their history of problems is to avoid customer discontent over having to explain the problem over and over.

Portability is the key…

Just as the Internet is accessible everywhere there is a connection, VoIP telephone services are as portable as the laptop computer or the rerouted call to the smartphone. With VoIP, telecommuting or going on the road no longer mean coping with those backed up voice mails or the pile of yellow telephone message sheets when your return to your desk. VoIP users can access their messages anywhere, and even through their e-mail accounts.

VoIP means higher productivity…

The real savings in VoIP have to do with the simple things: having to place calls on hold while finding someone who can handle the customer, forwarding voice mails, faxing, looking up telephone numbers and calling them. One Intel student found that “a combination of VoIP and unified messaging boosted productivity anywhere from 134 percent up to 500 percent.”

Lower costs…

VoIP costs less to deliver, so it is cheaper to buy. Hosted VoIP services keep the system up and running regardless. If you’re telephone services are starting to bottleneck your productivity, VoIP installation and cost-per-minute charges make the upgrade irresistible.

Want to know more?

Contact us and learn about our Phoenix area VoIP services that are ready to run on your current bandwidth as the most cost effective telephone service solution for your business.